The Hashgraph Group's new hedera helpdesk introduces HashCare, a devoted technical assist layer for companies constructing on the Hedera community.
What’s HashCare and why is it vital to Hedera?
Swiss Web3 Engineering Firm hashgraph group introduced HashCare, dubbed the world's first distributed ledger know-how (DLT) helpdesk. ivy Enabling ecosystems and leveraging Agentic AI. Introduced in Schwyz, Switzerland on November 18, 2025, the service goals to professionalize the best way companies entry technical assist for Hedera.
Firms deploying decentralized functions usually face integration points, good contract bugs, and infrastructure glitches that may halt operations. One minute of downtime may end up in misplaced transactions, misplaced income, and reputational harm. HashCare is positioned as a complete, multi-layered assist layer to mitigate these dangers and stabilize mission-critical workloads.
How does the HashCare Assist Desk function?
HashCare is operated and managed by: Hashgraph Group (THG) By means of the brand new International Functionality Middle (GCC). Moreover, the helpdesk combines Hedera licensed engineers with Agentic AI to automate ticket dispatch, cut back decision time, and supply autonomous triage and classification of assist requests.
The platform offers the business's first ITIL-compliant framework tailor-made for managed providers on Hedera. Nonetheless, this isn’t restricted to primary troubleshooting. HashCare guarantees real-time dealing with of easy requests and high-severity incidents, supported by proactive monitoring, automated fault decision, and assured service degree agreements (SLAs) with outlined response occasions.
Companies can select the SLA service protection that matches their working mannequin, from commonplace enterprise hours in a single time zone to 24/7 service protection throughout a number of areas. Nonetheless, the core concept is continuity, making certain that Hedera-based functions stay on-line and performing whatever the incident profile.
What function does Agentic AI play in HashCare?
Agentic AI is on the core of the HashCare structure. Helpdesk integration offers customers with sooner decision occasions, improved preliminary name response charges, decreased IT workloads, and constant data sharing throughout all technical interactions with the Hedera community.
Primary queries are processed autonomously with out human intervention, and ticket summaries and SLA studies are generated routinely. Moreover, the AI engine helps clever real-time decision-making, routes tickets to the appropriate specialists, and helps prioritize crucial incidents. This hybrid mannequin combines automation and professional human judgment. Hedera Licensed Engineer.
How is HashCare totally different from different DLT buyer assist fashions?
Most Layer 1 protocols nonetheless rely closely on group boards and best-effort developer channels to resolve technical points. In distinction, HashCare is knowledgeable, customer-centric service desk designed particularly for enterprise-grade Hedera deployments. We provide an ITIL-compliant strategy throughout a number of assist ranges, from self-service (Degree 0) to professional technical escalation (Degree 4).
This structured mannequin permits organizations to deal with their core enterprise and innovation whereas delegating incident dealing with and infrastructure troubleshooting. Moreover, HashCare goes past the casual group assist typical of many blockchains and emphasizes predictable outcomes via SLAs and standardized working procedures.
What issues and use circumstances does HashCare goal?
Leveraging THG's expertise constructing decentralized functions on Hedera, HashCare will tackle a variety of technical and operational ache factors. These embody software efficiency bottlenecks, interoperability testing, crucial migrations, coding bugs, good contract safety flaws, in addition to widespread configuration errors that impression availability.
HashCare additionally serves as a trusted first-line assist for the Hedera community, There’s For ticket administration. This setup permits proactive monitoring and automated ticketing, whereas serving to the underlying processes shield enterprise continuity and maximize the worth of Hedera's underlying distributed ledger.
What’s Hashgraph Group's broader function within the Hedera ecosystem?
hashgraph group is a Swiss-based Web3 know-how engineering firm energetic throughout the Hedera ecosystem. We specialise in designing, growing, and deploying enterprise-grade options and distributed functions for organizations coming into the Web3 financial system. For extra data, the corporate profile will be discovered on the official web site.
Past HashCare, THG is positioning itself as a strategic accomplice for firms trying to construct with out obstacles on Hedera, from structure to growth to managed providers. Moreover, it’s carefully aligned with Hedera's broader AI efforts, such because the instruments featured within the Hedera AI Agent Equipment, highlighting our deal with production-ready infrastructure.
How does HashCare match into the evolution of enterprise Hedera assist?
With HashCare, the idea of a devoted hedera helpdesk evolves from community-driven help to a proper ITIL-based service layer backed by SLAs and AI-enhanced workflows. This variation might make Hedera much more enticing to companies in search of predictable uptime and accountable assist.
Because the world's first superior AI-powered DLT helpdesk, HashCare blends automation and human experience to reply to each routine questions and mission-critical failures. In doing so, it units a benchmark for enterprise Hedera assist and indicators a brand new section in how distributed ledger infrastructures are supported at scale.
