Netomi founder and CEO Puneet Mehta mentioned he expects the client expertise business to grow to be a $5 trillion market by 2030, and that progress will create demand for stablecoins and blockchain-based fee infrastructure slightly than pulling capital out of cryptocurrencies.
Mehta mentioned corporations at the moment spend about $500 billion yearly on buyer experience-related data work. He predicts the market alternative will develop tenfold by 2030 as AI expands past buyer assist to gross sales, conversion, upsells, and cross-sells.
“At this time's buyer expertise is structured in silos,” Mehta mentioned. “That layer of know-how and expertise is just not going to have the ability to absolutely work together autonomously with each system and each course of inside the firm. As soon as that begins to occur, it opens up a a lot bigger class.”
Mehta, who just lately raised $110 million in a Collection C spherical backed by Accenture Ventures and Adobe Ventures, argues that the rise of synthetic intelligence and cryptocurrencies needs to be seen as complementary traits slightly than competing fields.
“The concept that AI is solely sucking capital out of cryptocurrencies is a elementary misunderstanding of the place the know-how goes,” mentioned Mehta, who beforehand labored as an engineer and information scientist at IBM and later held comparable positions at JPMorgan, Citi and Merrill Lynch. “We're not in a zero-sum battle for enterprise funding.”
Mehta's view that AI brokers would require quicker monetary infrastructure is in step with the rising dialogue amongst crypto business executives that autonomous software program may very well be a key driver of stablecoin adoption.
Fiat-pegged cryptocurrencies are coming into a brand new section of adoption, with giant firms utilizing cryptocurrencies for cross-border monetary flows and AI brokers starting to make use of blockchain rails for autonomous funds, Bridge and Deus X Capital executives just lately mentioned at Consensus 2026. In April, Chainalysis mentioned stablecoins are on observe to grow to be the foundational layer of worldwide finance, with adjusted buying and selling quantity anticipated to achieve $719 trillion by 2035.
Encryption potential with AI
Mehta mentioned the subsequent section of enterprise software program will depend on autonomous AI brokers that may deal with more and more advanced enterprise features, together with monetary transactions.
“AI brokers are transferring cash and property quicker than conventional corporations can match,” he mentioned. “Autonomous brokers can not depend on conventional banking techniques that take days to settle transactions with guide paperwork.”
Mehta argues {that a} absolutely automated software program system requires two key elements: an AI system that may make selections and a blockchain fee infrastructure that may transfer funds immediately.
“To attain true end-to-end automation, these software program techniques require always-on capital rails that function 24/7,” he mentioned.
This requirement is more likely to improve demand for stablecoins and blockchain-based fee networks that function 24/7. Stablecoin issuers and crypto fee corporations are more and more positioning their merchandise as instruments for real-time funds and cross-border transactions.
Nonetheless, many enterprise software program corporations proceed to depend on conventional fee suppliers and banking networks, and it stays unclear how rapidly blockchain-based fee techniques will grow to be an ordinary element of AI-driven commerce.
